Rental Contact Center Repair Associate - REMOTE Atlanta, GA Metro

Position Purpose:

The Rental Contact Center Repair Associate provides real-time technical support and phone-based troubleshooting for customers operating rented large equipment. Bridging customer service and technical support, this role guides customers through operational issues to resolution by diagnosing equipment concerns, providing safe step-by-step troubleshooting steps, and coordinating escalations with field service teams. Combining empathy, technical accuracy, and a high sense of urgency, the associate collaborates across internal departments to minimize equipment downtime and deliver an effortless experience, upholding company standards and driving long-term customer loyalty. Selected candidates will need to attend several days of in-person training at the Rental Hub location in Marietta, GA and thus must live in the Atlanta area.

Key Responsibilities

  • 75% Customer Service and Equipment Consultant - Receive and handle high volumes of inbound calls. Meet quality assurance, associate readiness, and other key performance metrics. Create and build strong relationships with internal and external customers. Determine/understand customer equipment needs through qualifying and needs assessment. Working in a consultative role, provide tailored solutions to meet unique requirements of the customers by presenting key selling points, features and benefits. Provide customers with expert advice on equipment selections, operation and maintenance. Secure equipment by checking availability using dashboard and other platforms.

  • 25% Service Support and Rental Coordination - Learn and understand Key service related issues with our equipment so you are able to respond to customers' needs by being able to offer trouble shooting solutions over the phone. Process reservation/orders, rental booking, administer rental contracts, including on and off rental dates and contract terminations with accuracy and detail. Handle customer complaints in a professional manner by resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to the satisfaction of the customer.

Direct Manager/Direct Reports:

  • This Position typically reports to Contact Center Supervisor.

  • This Position has 0 direct reports.

Travel Requirements:

  • No travel required

Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

  • Must be 18 years of age or older

  • Must be legally permitted to work in the United States

  • Problem solving ability, including ability to quickly determine solution

  • Good listening and organization skills, and multitasking abilities

  • Has a sense of urgency and is able to enlist the aid and support of other departments to resolve issues in a timely manner

  • Ability to explore alternative solutions to reach outcomes that gain all parties support and acceptance

  • Excellent written and verbal communication skills

  • Must be available for a flexible work schedule: Evening/Weekend schedule is required

Preferred Qualifications:

  • 2+ years of hands-on experience in equipment repair, maintenance, or field service (light construction, landscape, industrial, or small engine equipment).
  • Strong computer proficiency, including experience navigating multiple software systems, CRMs, and operational dashboards simultaneously while talking on the phone.
  • Exceptional active listening and verbal communication skills, with a proven ability to translate complex mechanical concepts into clear, simple, step-by-step troubleshooting instructions for non-technical users.
  • Bilingual proficiency in English and Spanish is a plus.

Minimum Education:

  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

  • 1

Preferred Years of Work Experience:

  • 3

Minimum Leadership Experience:

  • No previous leadership experience

Preferred Leadership Experience:

  • None

Certifications:

  • None

Competencies:

  • Action Oriented

  • Being Resilient

  • Courage

  • Decision Quality

  • Manages Ambiguity

  • Collaborates

  • Demonstrates Self-Awareness

  • Instills Trust

  • Manages Complexity

  • Situational Adaptability

  • Values Differences

  • Communicates Effectively

  • Customer Focus

  • Resourcefulness

Back to blog

Other Jobs To Apply

Amazon Delivery Driver

REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

Delta Airlines (Data Entry) Work From Home Position Jobs - Apply Now

Film & TV Development & Production Internships: LA - Summer 2026

`Remote Entry-Level Role | Beginner Friendly | Full/Part-Time | Start ASAP

Work From Home Remote Entry Level -Focus Group Position

Fulfillment Center Warehouse Associate

Robotics Warehouse Associate

amazon warehouse associate $15+/ Hour (Sign on Bonus)!

Amazon Warehouse

Sr. Operations Manager

Delivery Driver(06993) - 2753 W Washington

"Fully Remote Benefits Representative | Flexible Schedule | Hiring Immediately

Fulfillment Workplace Health and Safety Specialist Intern 2026 - AZ, CA, CO, NM, NV, OH, OK, TX, UT, WA - Now Hiring

Software Development Engineer III (ADBL189)

Want to Work From Home? Provide Customer Service Support for Leading Cruise Lines - Flexible Hours

DJZ5 - $23.75hr - New Jersey - Amazon DSP Delivery Driver

EHS Specialist

Sales Associate- Redding

Team Member

Remote Travel Specialist (part time)

Remote Data Entry -Time Focus Group Participants (Up To $750/Week)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote Healthcare Customer Service Representative

-Urgent Hiring | Entry-Level Remote Role | Flexible Schedule | Apply Today

REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

Easy Remote Academic Transcription Jobs No Experience

Immediate Hiring: Virtual Scheduling Assistant-Entry Level

Remote Live Chat Assistant – Entry-Level Customer Support Specialist (No Experience Required | $35/Hour)

Flight Monitor, Amazon - Prime Air

Amazon Prime Delivery Driver $18-$26/hr

Sr. Operations Manager

EHS Specialist

Warehouse Team Member

Warehouse Associate - $18.00/hour

Work From Home - Up to $750/ week

(Part Time) Data Entry - Remote Jobs

Part-Time Doorstep Trash Collection Specialist - Weekends

Front Desk Concierge (Part-Time / Weekend)

EHS Specialist

Area Manager, Early Career (2027) - AR, MS, OK, LA

Warehouse Worker - Central NJ-OCS (collapsed into 763300000)

Amazon Customer Service Representative (Remote)

Remote Customer Service Specialist

Heavy Equipment Operator

Certified Nursing Assistant (CNA) Jobs in Tucson, AZ — $19–$21/hr, Flexible Shifts

Remote Travel Booking Agent (Flexible Schedule)

Pathways Operations Manager Intern - Summer 2027 - Now Hiring

Supervisory Transportation Security Officer

Paid Panel Immediate Start - Remote Part-Time - Customer Service Representative Welcome