[Remote] V102 - Receptionist | Reception and Administrative Support Specialist I

Note: The job is a remote job and is open to candidates in USA. reputed company is a lifestyle company that connects individuals with rewarding remote job opportunities. They are seeking a dynamic Reception & Administrative Support Specialist to support a personal injury law practice, managing communications and maintaining records to enhance client experience.


Responsibilities

  • Schedule appointments and manage calendars as needed
  • Document all communications accurately within the CRM
  • Maintain organized and up-to-date client records and documentation
  • Handle high-volume calls while maintaining accuracy and efficiency
  • Complete assigned tasks within a structured, KPI-driven system
  • Support internal team coordination and workflow efficiency
  • Conduct timely follow-ups and ensure deadlines are consistently met
  • Prioritize urgent matters and prevent task backlogs
  • Manage inbound and outbound client communications with professionalism and urgency

Skills

  • Time Zone: PST
  • Schedule: 08:00/08:30 AM PST to 4:30/5:00/5:30 PM PST
  • Language Requirement: English only
  • Call Volume Expectation: 45+ calls per day, over 200 calls per week
  • Experience working in a KPI-based or performance-tracked environment required
  • Ability to manage high call volumes with professionalism and urgency
  • Experience with CRM systems required
  • Experience with VoIP phone systems required
  • Proficiency with email and calendar management tools required
  • Comfortable using internal communication platforms
  • Strong verbal and written communication skills
  • High sense of urgency and accountability
  • Detail-oriented with strong organizational abilities
  • Deadline-driven and process-focused
  • Ability to multitask in a high-volume environment
  • Professional and client-focused demeanor
  • Extroverted and confident communicator
  • Proactive and solution-oriented mindset
  • Strong follow-through and task completion skills
  • Adaptability within structured workflows
  • Previous experience in legal, personal injury, or client-facing administrative roles

Company Overview

  • reputed company connects remote professionals with full-time work-from-home roles at US-based businesses. It was founded in undefined, and is headquartered in , with a workforce of 201-500 employees. Its website is

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