[Remote] Supervisor Customer Service - LHB

Note: The job is a remote job and is open to candidates in USA. reputed company is committed to making healthcare simpler, better, and more affordable through a dedicated team. They are seeking a Supervisor Customer Service to lead and manage their customer service team within the healthcare sector.


Skills

  • High School Diploma or GED equivalent
  • Minimum of one year supervisory or lead experience in a call center
  • Minimum 3 – 5 years customer service experience in a call center
  • Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
  • Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources
  • Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
  • Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
  • Strong organizational skills
  • Proficient with reputed company Office Suite
  • Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
  • Possess excellent customer service skills including proper grammar, tonalities and clear diction
  • Associates Degree
  • Bilingual English/Spanish preferred

Benefits

  • Health and wellness benefits
  • 401(k) savings plan
  • Pension plan
  • Paid time off
  • Paid parental leave
  • Disability insurance
  • Supplemental life insurance
  • Employee assistance program
  • Paid holidays
  • Tuition reimbursement
  • Other incentives
  • Annual incentive bonus plan subject to the terms and the conditions of the plan

Company Overview

  • reputed company is a customer-owned health insurance company. It was founded in 1936, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is company.com.

  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 57 in 2026, 198 in 2025, 166 in 2024, 132 in 2023, 145 in 2022, 73 in 2021, 59 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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