Remote SEO Account Manager

About the position

Imagine merging your digital marketing acumen with the art of fostering impactful customer relationships to ignite extraordinary business growth. Sounds like your ambition? Let's work together to bring your vision to life. Join Digital Shift as our newest Account Manager and step into a dynamic role where your SEO expertise and commitment to client success will empower businesses to turn online searchers into satisfied customers. As an Account Manager at Digital Shift, you'll oversee a portfolio of assigned clients, liaising with internal teams to ensure top-notch customer experience. You'll be our clients' trusted partner, guiding them through ongoing SEO strategies, initiating monthly Zoom strategy sessions, and ensuring they're always aware of their progress and results. This role will allow you to flex your ability to juggle multiple projects, maintaining a keen eye on details while continuously driving results. You'll be the liaison between our clients and our operations teams, ensuring clients are satisfied and engaged with our services for the long term. If you believe you've got what it takes to build and maintain robust client relationships while keeping up with the fast-paced world of digital marketing, we can't wait to meet you.

Responsibilities

  • Conduct monthly strategy sessions
  • Strategically plan deliverables with clients
  • Proactively serve client needs and business objectives
  • Collaborate with Operations to measure progress and get results
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with clients
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly, communicate the progress of monthly/quarterly initiatives to clients
  • Develop new business with existing clients and/or identify areas of improvement
  • Forecast and track key account metrics
  • Prepare reports on account status
  • Maintain high customer satisfaction and retention scores

Requirements

  • Proven work experience as an Account Manager, Customer Success Manager, Sales Account Manager or relevant role
  • Excellent listening, negotiation and presentation abilities
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Demonstrable ability to communicate, present and influence
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Docs or MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Strong verbal and written communication skills
  • Bachelor's degree in Business Administration, Marketing, Sales or relevant field
  • Proficiency in meeting deadlines and staying connected using project management and team tools

Nice-to-haves

  • Worked in home services, franchising, or digital marketing agencies

Benefits

  • Supportive community
  • Dynamic challenges
  • Ample opportunities to grow both professionally and personally
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