Program manager, Basecamp

About the position

LeadStack Inc. is seeking a Program Manager for their Basecamp program. This role involves leading day-to-day operations for Basecamp cohorts, ensuring a smooth learner experience, and managing all aspects of cohort administration and communication. The Program Manager will also be responsible for coordinating with Subject Matter Experts (SMEs) and maintaining program operations, including managing the program calendar, triaging requests, and producing a monthly program scorecard. This is an onsite role in San Francisco, with some monthly travel required for events, and is expected to last 6+ months.

Responsibilities

  • Run day-of logistics for each Basecamp cohort: room setup, AV checks, materials, catering, timekeeping, breakout room coordination
  • Improve the learner experience, including prizes and recognition
  • Capture cohort photos and post recap highlights to internal Slack channels
  • Maintain the cohort roster as the single source of truth: pull new-hire start dates from the People team, assign participants to cohorts, track attendance and completion
  • Own participant comms end-to-end: welcome emails, pre-work instructions, calendar invites, cohort Slack channel setup, reminder nudges
  • Distribute post-session surveys, compile NPS and verbatim feedback, and maintain the running program dashboard
  • Schedule and confirm SME speakers for each cohort, chase slide submissions to deadline, and maintain a backup speaker bench
  • Keep the Basecamp run-of-show document current and update it after every cohort retro
  • Own the Technical Productivity program calendar: cohort dates, blackout weeks, company event and holiday collisions
  • Triage inbound enablement requests into a backlog for weekly review with the hiring manager
  • Maintain Asana board hygiene so program status is always current
  • Produce a monthly program scorecard: cohorts run, attendees, completion rate, NPS

Requirements

  • 4+ years in program coordination, event operations, L&D operations, or executive support with heavy logistics ownership
  • Track record running recurring in-person programs (onboarding cohorts, training events, offsites) with 20+ participants
  • Highly organized, detail-obsessed, and comfortable chasing senior stakeholders for deliverables
  • Strong written comms; can draft participant-facing emails and Slack posts without heavy editing
  • Fluent in Google Workspace, Slack, and at least one project tracker (Asana, Linear, or similar)

Nice-to-haves

  • Experience in a sales/GTM enablement, L&D, or People Ops function at a high-growth tech company
  • Familiarity with LMS tooling or survey platforms
  • Comfort building lightweight dashboards in Sheets or Looker Studio
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