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Program Director, Population Health Program - 50% remote
We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first and a set of challenges second.
Mindoula is seeking to hire a talented Director, Population Health, North Carolina, to lead our new and fast-growing business line in this state. The Director of Population Health will lead Mindoula’s Population Health Program in North Carolina to serve SMI/SUD members in the Raleigh-Durham market and around the region in an innovative, value-based deal being launched with a major health plan partner.
The ideal candidate will have an entrepreneurial spirit, meaningful population health management experience, and thrive in a high-growth environment. They will roll up their sleeves, build a team of Care Extenders, and be responsible for the oversight of service within the Population Health Program. A combination of experience with behavioral health management and team leadership skills is required to be successful.
Essential Duties and Responsibilities:
- Implement the Population Health program in partnership with the General Manager, North Carolina, and other members of the North Carolina leadership team
- In partnership with the Talent Acquisition team, recruit, hire, onboard, train, and retain talented, high-performing, and compassionate care extenders (case managers)
- Understand contractual obligations to the health care plan partner in full, and ensure that all are met successfully at all stages of program implementation and delivery.
- Monitor team performance to ensure all appropriate services are being provided to members in order to meet/exceed the overall goals of the program
- Provide leadership to ensure the Population Health Program team delivers the highest quality of culturally-centered care across all settings: virtual and in-person/home, for members of all ages, backgrounds, and diagnoses
- Problem-solve, as needed throughout the program launch to ensure all issues, are resolved, goals are met/exceeded, and key partners and stakeholders are satisfied
- Model a hands-on approach as the leader of a community-based team, empowering your team to meet members where they are and tapping into the wide range of local resources to deliver whole-person care
- Act as a player/coach, working alongside Care Extenders to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise
Education & Work Experience:
- A Qualified Mental Health Professional (QMHP) holding one of the following licenses: Licensed Clinical Social Worker (LCSW), Clinical Professional Counselor (CPC), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Psychologist (Ph.D. or PsyD), or equivalent.
- Five or more years of population health management experience/healthcare management in a managed care setting experience preferred
- Three or more years of experience managing/leading teams
- Hands-on case management experience and experience leading a case management team, including community-based visits
- Experience leading, building, and implementing programs with a value-based performance component
- Experience working with and understanding health care data - claims, utilization, diagnoses, treatments
- Work experience with EHRs and the ability to work with multiple simultaneously
Mindoula offers superior benefits, including medical, dental, vision, paid parental leave, 401k with match, STD/LTD, generous paid time off, and more!
