Part Time Customer Service Representative (Teleradiology Support)

Customer Service Representative (Teleradiology Support)

Remote |Work from home | Part-Time | 1:00 pm -11:00 pm Eastern Time Coverage, estimated 20 hours per week.

Pay Range: $20–$25/hour (DOE)

Schedule: Availability, Monday through Sunday, 1:00 p.m.–11:00 p.m. ET, (includes rotating weekends and holidays). Estimated 20 hours per week.

Work Location: Remote (computer workstation)

About Valor Network

Valor Network is a Service-Disabled Veteran Owned Small business, a SBA certified HUBZone Small Business and a 2025 HIRE Vets Medallion Award recipient, with an unwavering mission to serve our nation’s military, veterans and their families. Valor Network provides reliable, clinically focused teleradiology services and imaging workflow support for healthcare organizations nationwide. Our team helps keep studies and reports moving by supporting radiologists, technologists, and clinical staff with responsive service and strong operational discipline. Learn more at valornetwork.com.

Position Summary

The Customer Service Representative is the first point of contact for teleradiology workflow support. You will triage and resolve Tier 1 issues, document and track cases in a ticketing system, and escalate appropriately to ensure timely study and report delivery. This role supports users in fast-paced, patient-care environments and requires calm, clear communication and strong attention to detail.

Key Responsibilities

  • Provide friendly, accurate support to healthcare users (radiologists, technologists, and clinical staff) via phone and ticketing system.
  • Triage requests, verify impact and urgency, and route/escalate to the correct team when outside Tier 1 scope.
  • Resolve common workflow issues such as basic login/access, password resets (as applicable), user setup requests, and studies/reports not appearing as expected.
  • Collect complete case details (who/what/when/where/impact), document clearly, and maintain ownership through resolution.
  • Communicate status updates and set expectations with users, prioritizing issues that impact patient care and turnaround time.
  • Follow established procedures and contribute to improvements in job aids, scripts, and step-by-step troubleshooting guides.
  • Maintain professionalism and confidentiality, including compliance with HIPAA and company security policies.

Qualifications

Required

  • 1+ year of customer service, call center, or help desk experience.
  • Strong verbal and written communication; able to support stressed users with empathy and professionalism.
  • Ability to work independently in a remote environment while staying responsive to calls and tickets.
  • Comfortable following standard processes, asking the right troubleshooting questions, and documenting clearly.
  • Reliable attendance and ability to consistently work the scheduled ET shift between 1:00 pm to 11:00 pm, Monday through Sunday, including rotating weekends/holidays. Estimated 20 hours per week.

Preferred

  • Healthcare support experience (radiology, emergency, inpatient, or outpatient settings).
  • Familiarity with radiology/imaging workflows and terminology (PACS/RIS, orders/results).
  • Experience with ticketing systems and remote support tools.

Education and Experience

  • High school diploma or equivalent required; additional education or certifications are a plus.

Work Environment and Physical Requirements

  • Work is performed remotely at a computer workstation from the employee’s home.
  • Physical requirements include sitting, keyboarding, speaking, and vision for computer use.
  • Must maintain dependable internet connectivity and be able to handle frequent inbound calls and concurrent ticket work.

Valor Network is an equal opportunity employer.

Back to blog

Other Jobs To Apply

Part Time Cashier

Senior Pharmacy PBM Account Executive | Remote

Leadership Development Consultant – Remote

Line Cook - Now Hiring

Online Chat Representative at Lifewood Data Technologies Remote

**Experienced Remote Chat Support Agent – High Pay $25–$35/hr, No Experience Needed, Flexible Home‑Based Role**

Remote Publishing Project Assistant – Beginner-Level Role |No Degree or Experience Needed

Copy Of Remote Pediatric Phone Triage RN PRN

Weekend Room Attendant

Professional Data Entry Keyer – Precise Excel Data Input Specialist for Construction & Development Operations at arenaflex

Remote Data Entry Clerk / Specialist – Flexible Part‑Time & reputed company Roles with Day & Night Shift Options, Accurate Data Management & Virtual Administrative Support

Experienced Customer Service Professional – Live Chat Agent for Dynamic Online Support Team

Outside Sales Representative – Remote Insurance

Outside Sales Representative – Remote Insurance

Behavior Technician (ABA Therapy) - Paid Training + Part Time + Bonus

Application Support Specialist - Weekend Days

Remote Customer Support Associate

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists - Now Hiring

Immediate Openings - Remote Customer Service Representative - 19 plus Hourly - Full-time

Remote Out of Office Position / Data Entry (Hiring Immediately)

Director, Franchise Operations - South Region (Remote)

WORK FROM HOME/ONLINE ESL TEACHER/PART-TIME

**Experienced Online Chat Representative – Global Remote, No Degree Required, Weekly Pay | $25–$35/hr**

Work from Home Scheduling Coordinator

**Experienced Pharmacy Technician – Data Entry Specialist for arenaflex Pharmacy Services**

Paid Ads Designer at IMPACT Branding & Design: 100% Remote (US)

Part Time Customer Service Representative/Call Center Rep (Remote)

Remote Typing For Teens: Flexible Opportunities At reputed company

Weekend Remote Chat Support Specialist – 100% Remote, Saturdays & reputed company Only, $25–$35/hr, No Experience Required

Remote Litigation Legal Assistant- 3631986

Wellness Nurse RN

Remote Chat & Email Support Agent — Flexible, Entry Level

[Remote Part-time jobs] Walmart Data Entry Jobs – Hiring Now Job ID- 1337 Job ID- 3610

Pricing Specialist - RDC

Entry Level Remote Part Time Focus Group Participant - $300-$750 (multi-session studies)

Intelligence Analyst at Control Risks Group Holdings: 100% Remote (Mountain View, CA)

Remote Night Shift RN: Virtual Critical Care

Data Entry Operator Work from Home

Remote Field Reimbursement Manager — Travel 80%

Remote Appointment Setter | Commission-Based - New Suffolk

Senior Seller Experience Systems Lead

Associate Manager, Technical Programs, NPI

Senior Scientist - Biomarker Development at Kelly: 100% Remote (CA)

Remote Live Chat Support Specialist – Flexible Part‑Time Home‑Based Role with $25‑$35/hr Earnings

Remote Video Editor (Flexible Schedule | Short + Long-Form Content)

Product Owner, IT Operations - Remote (Near FedEx Hub)

Member Services Agent — Evenings & Weekend Shifts

First Gen: Perfect Store Intern

Data Entry Operators (Evening Shift) , Colombo 02

Customer Success for Digital Nomad Community (Fully Remote)