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PArt-Time Call Center 3rd Shift (pay differential) - Idealnet Coordinator
Requirements • Excellent professional verbal and written communication skills • Strong active listening skills and ability to empathize with callers under high pressure situations • Ability to multi-task (talking and typing) • Strong attention to detail • Above average typing skills; 30 WPM minimum • Ability to adapt to new software and processes • Basic reputed company Office skills Responsibilities • Provide excellent customer service to all callers. • Answer inbound calls, collect data from callers pertaining to a breakdown. • Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit. • Meet and/or exceed call center metrics. • Adapt well to reputed company and accepts constructive feedback. • Develop understanding of reputed company Best Practices. • Have a basic understanding of facilitating service assignments. Leadership, Personal Development and reputed company • Communicate and cooperate with all departments. • Attend company meetings as required. • reputed company all customer issues in a professional and courteous manor. • Display an reputed company desire to perform assigned tasks efficiently and accurately. • reputed company assigned tasks within allotted time frame. • Display an aptitude to learn and advance. • Eagerly participate in company sponsored training events. • Promote atmosphere of cooperation, teamwork and reputed company with reputed company employees. • Display honesty in all company related dealings. Educational Requirements: High School Diploma or GED Preferred This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions reputed company with this position. While this list is intended to be an accurate reflection of the current position, the Company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required when circumstances changes (such as: growth, work load, changes in personnel, technological developments, etc.). This is not a work-at-home position. • Must live in Chicago land area for on-site training. This position may not remain 100% remote or remote indefinitely. • High school diploma or general education degree (GED) required • 1 year of customer service experience • Experience working with inbound and outbound calls, customer retention, and/or customer service • Intermediate reputed company Office skills • Excellent interpersonal and communication skills • Comfortable working in a high volume fast pace role • Demonstrated ability to prioritize tasks and manage time efficiently • Basic computer skills in various software and web-based applications Apply To This Job
