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Outbound Call Center Rep (Remote)
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Starting hourly rate $15.00, with unlimited bi-weekly commission potential.
Required 10 days of paid training (Monday-Friday, 8AM-4:30PM CST.)
Call center hours of operation are Monday-Sunday 7AM - 7PM CST, actual shift will be determined during training.
Competitive benefits, PTO, tuition reimbursement, and more!
How will this role have an impact?
At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.
As a Member Engagement Coordinator you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.
This role will report to a Member Engagement Manager.
What will you do?
Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
Present a positive, professional, and high energy approach to clients, health plan members, and team members
Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment
Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
Report member complaints and escalations immediately to Member Engagement Managers
Participate in peer side-by-side coaching as needed
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities
We are looking for someone with:
A High School Diploma or equivalent is preferred
1+ year call center experience OR 2+ years general work experience required
Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred
A desire to work in an efficient, results-oriented outbound call center environment
Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy
Good communication skills, friendly and conversational
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times
Strong computer skills and the ability to use multiple systems at the same time, while making calls
Benefits:
Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
Bi-weekly pay with monthly commission bonus potential
401K, employee stock purchase program and tuition reimbursement
Employee discount programs
Work From Home Requirements:
To qualify, you must have verified and reliable internet service ability available in your home.
Download: 100 Mbps
Upload: 10 Mbps
Latency/Ping: Less than 60 ms
The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.
Conditions of Employment:
Successful completion of background check is required for this position.
Location:
This remote role is located in the Continental United States and requires candidates to be located within the Continental United States.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$15.00 - $26.93
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Remote
Skills:
Autodialers, Background Investigation, Call Center Operations, Call Centers, Coaching, Communication Skills, Customer Support/Service, Dental Insurance, Establish Priorities, Furniture, Geography, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Health Plan Membership, Healthcare, Home Care, Information/Data Security (InfoSec), Internet Technology, Internet/Online Service, Keyboards, Medicaid, Medicare, Metrics, Organizational Skills, Outbound Call Centers, Performance Analysis, Persuasion Skills, Privacy Controls, Provider Contracting, Safety/Work Safety, Scripting (Scripting Languages), Tuition Reimbursement, Vision Plan
CVS Health Corp
CVS Health offers a world of promising job opportunities across a diverse range of careers in everything from corporate and pharmacy roles to retails positions. No matter where you work at CVS Health, your unique skills, talents and abilities are welcome and valued. We recognize and reward greatness and want our employees to know their work is making a difference in the lives of millions. Join us today. Together we can continue making innovative, high-quality health and pharmacy services safe, affordable and accessible – for all.
Company Size:
10,000 employees or more
Industry:
Biotechnology/Pharmaceuticals
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