Junior IT Support Analyst

<p><strong>Permanent, Full-time</strong></p><p><strong>Shift rota pattern – 6.30 am - 3.30pm and 10.45 am - 7.45pm</strong></p><p><strong>Who we are</strong></p><p>We are an energy trading company generating liquidity across global commodities markets. We combine deep trading expertise with proprietary technology and the power of data science to be the best-in-class. Our understanding of volatile, data-intensive markets is a key part of our edge. </p><p>At Dare, you will be joining a team of ambitious individuals who challenge themselves and each other. We have a culture of empowering exceptional people to become the best version of themselves.</p><p><strong>What you’ll be doing</strong></p><p>The IT & Infrastructure team help facilitate the productivity of all business functions by overseeing the delivery, management and support of all IT-related systems and applications. As an Junior IT Support Analyst, you’ll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems.</p><p>This role is particularly suited to a self-starter with good problem-solving skills. You’ll be the first point of contact for all staff with a query about technology, having an immediate impact on the service to the business and being the face of technology within Dare.</p><ul><li><p>Take responsibility for responding to user queries and escalating to 3rd line when required.</p></li><li><p>Be the primary contact for logging support incidents and requests from end users, keeping users updated with incident progress and upholding the highest standard of professional service.</p></li><li><p>Imaging and deployment of Windows desktop and laptop machines, as well as tracking of assets from onboarding to deprovisioning—lifecycle management.</p></li><li><p>Onboarding and offboarding of new and departing employees, including user account administration.</p></li><li><p>Producing clear and concise documentation and procedures for administrative tasks.</p></li><li><p>Provide support for various in-house and 3rd party trading applications within defined SLAs.</p></li><li><p>Understanding user requirements and being able to prioritise and escalate issues as required.</p></li><li><p>Testing and evaluating new technology.</p></li><li><p>Ensuring Audio/Video systems are operational and maintained.</p></li><li><p>Logging all calls on the call logging system and proactively seeking to reduce reoccurring issues.</p></li><li><p>Carrying out routine maintenance tasks as required.</p></li><li><p>Managing desk moves and changes as required by the business.</p></li><li><p>Maintaining asset stock levels to ensure availability and resilience.</p></li><li><p>Monitoring critical escalation channels and picking up the calls within defined SLAs.</p></li></ul><p><strong>What You’ll bring</strong></p><ul><li><p>Experience supporting Microsoft domain, server stack and Office 365 accounts and services.</p></li><li><p>Experience with supporting and provisioning mobile devices.</p></li><li><p>Experience with Active Directory management experience.</p></li><li><p>Experience troubleshooting hardware, software, and basic networking issues.</p></li><li><p>Experience supporting and troubleshooting printers and copiers.</p></li><li><p>Previous experience with demanding service levels and use of ticketing systems.</p></li><li><p>An ability to participate in shift and on-call rota to support business and trade priorities.</p></li><li><p>Ability to prioritise issue resolution based on business risk.</p></li><li><p>Ability to effectively capture user requirements and propose suitable solutions.</p></li><li><p>Proven ability to handle challenging, rapid-response user support.</p></li><li><p>Previous trade floor support experience or experience in a financial institution.</p></li></ul><p><strong>Desirable</strong></p><ul><li><p>Azure Active Directory / AWS.</p></li><li><p>Scripting (Powershell, VBA etc.).</p></li><li><p>Knowledge of basic trading concepts.</p></li></ul><p><strong>Benefits & perks</strong></p><ul><li><p>Competitive salary</p></li><li><p>Vitality health insurance and dental cover</p></li><li><p>38 days of holiday (including bank holidays)</p></li><li><p>Pension scheme</p></li><li><p>Annual Bluecrest health checks</p></li><li><p>A personal learning & development budget of £5000</p></li><li><p>Free gym membership</p></li><li><p>Specsavers vouchers</p></li><li><p>Enhanced family leave</p></li><li><p>Cycle to Work scheme</p></li><li><p>Credited Deliveroo dinner account</p></li><li><p>Office massage therapy</p></li><li><p>Freshly served office breakfast twice a week</p></li><li><p>Fully stocked fridge and pantry</p></li><li><p>Social events and a games room</p></li></ul><p><strong>Diversity matters</strong></p><p>We believe in a workplace where our people can fulfil their potential, whatever their background or whomever they are. We celebrate the breadth of experience and see this as critical to problem-solving and to Dare thriving as a business. Our culture rewards curiosity and drive, so the best ideas triumph and everyone here can make an impact.</p><p>Please let us know ahead of the interview and testing processes if you require any reasonable adjustments or assistance during the application process.</p><p>We’re also proud to be certified a ‘Great Place to Work’. <a target="_blank" href="https://www.greatplacetowork.co.uk/certified-company/1574194">Read more about our culture and what our team says about us here.</a></p>