IT Support Specialist (Salesforce/CHATS Support) - Remote

Key Responsibilities

  • Provide technical support for Salesforce and related third-party applications to internal and external users.
  • Respond to support requests received via email, phone, and virtual meetings/webinars.
  • Investigate, troubleshoot, and resolve application and technical issues.
  • Log, document, track, and monitor incidents through Salesforce Helpdesk, Jira, or other incident management systems.
  • Ensure incidents are categorized, prioritized, and assigned appropriately.
  • Validate reported bugs, reproduce issues, and identify root causes.
  • Escalate complex issues to the appropriate technical teams and monitor progress through resolution.
  • Maintain accurate documentation, including issue details, troubleshooting steps, and resolutions.
  • Identify duplicate issues and link them to existing tickets where applicable.
  • Provide users with timely updates regarding incident status and resolution.
  • Develop and maintain technical documentation, FAQs, and user guides.
  • Communicate system updates, known issues, and process changes to end users.
  • Participate in application testing, validation, and quality assurance activities.
  • Support continuous improvement of incident management processes and service delivery.

Required Qualifications

  • Minimum of 3 years of experience providing IT technical support or help desk services.
  • Proficiency with Microsoft Word, Excel, and Google Workspace.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Experience with incident tracking and ticket management systems.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently as well as collaboratively within a team.

Preferred Qualifications

  • Experience supporting Salesforce CRM and Salesforce third-party applications.
  • Experience using Jira for issue and project tracking.
  • Functional knowledge of the Child Care Automated Tracking System (CHATS).
  • Salesforce Administrator Certification or actively pursuing certification.
  • Experience with software testing, bug validation, and user acceptance testing (UAT).
  • Experience creating technical documentation, knowledge base articles, FAQs, and user guides.
Back to blog

Other Jobs To Apply

Amazon Delivery Driver

REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

Delta Airlines (Data Entry) Work From Home Position Jobs - Apply Now

Film & TV Development & Production Internships: LA - Summer 2026

`Remote Entry-Level Role | Beginner Friendly | Full/Part-Time | Start ASAP

Work From Home Remote Entry Level -Focus Group Position

Fulfillment Center Warehouse Associate

Robotics Warehouse Associate

amazon warehouse associate $15+/ Hour (Sign on Bonus)!

Amazon Warehouse

Sr. Operations Manager

Delivery Driver(06993) - 2753 W Washington

"Fully Remote Benefits Representative | Flexible Schedule | Hiring Immediately

Fulfillment Workplace Health and Safety Specialist Intern 2026 - AZ, CA, CO, NM, NV, OH, OK, TX, UT, WA - Now Hiring

Software Development Engineer III (ADBL189)

Want to Work From Home? Provide Customer Service Support for Leading Cruise Lines - Flexible Hours

DJZ5 - $23.75hr - New Jersey - Amazon DSP Delivery Driver

EHS Specialist

Sales Associate- Redding

Team Member

Remote Travel Specialist (part time)

Remote Data Entry -Time Focus Group Participants (Up To $750/Week)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote Healthcare Customer Service Representative

-Urgent Hiring | Entry-Level Remote Role | Flexible Schedule | Apply Today

REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

Easy Remote Academic Transcription Jobs No Experience

Immediate Hiring: Virtual Scheduling Assistant-Entry Level

Remote Live Chat Assistant – Entry-Level Customer Support Specialist (No Experience Required | $35/Hour)

Flight Monitor, Amazon - Prime Air

Amazon Prime Delivery Driver $18-$26/hr

Sr. Operations Manager

EHS Specialist

Warehouse Team Member

Warehouse Associate - $18.00/hour

Work From Home - Up to $750/ week

(Part Time) Data Entry - Remote Jobs

Part-Time Doorstep Trash Collection Specialist - Weekends

Front Desk Concierge (Part-Time / Weekend)

EHS Specialist

Area Manager, Early Career (2027) - AR, MS, OK, LA

Warehouse Worker - Central NJ-OCS (collapsed into 763300000)

Amazon Customer Service Representative (Remote)

Remote Customer Service Specialist

Heavy Equipment Operator

Certified Nursing Assistant (CNA) Jobs in Tucson, AZ — $19–$21/hr, Flexible Shifts

Remote Travel Booking Agent (Flexible Schedule)

Pathways Operations Manager Intern - Summer 2027 - Now Hiring

Supervisory Transportation Security Officer

Paid Panel Immediate Start - Remote Part-Time - Customer Service Representative Welcome