Intelligence Analyst – West

Job Description:

  • Drive high levels of customer satisfaction and maintain ownership over multiple customer relationships
  • Triage and escalate noteworthy findings from Falcon Intelligence Recon to customers
  • Guide customers through Falcon Intelligence Recon findings and provide subject matter expertise
  • Serve as a cyber intelligence analytic interface between Falcon Intel Recon customers and the wider CrowdStrike intelligence team
  • Represent customer needs to Intelligence and Engineering teams
  • Convey customer feedback, feature requests, and satisfaction information to improve the product
  • Manage multiple customers' Falcon Intel Recon modules
  • Work PST hours
  • Travel minimally to lightly, approximately 5%

Requirements:

  • Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and full familiarity with the intelligence lifecycle
  • Good written and verbal communication skills in English
  • Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
  • Basic understanding of dark and deep web ecosystems, including actors, forums, and leak sites
  • Adaptability and willingness to learn new technologies
  • Customer service attitude and willingness to help and problem-solve with customers
  • Ability to operate independently and with little direction
  • Ability to present and explain technology to people with less technical knowledge
  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
  • Ability to thrive in a fast-paced, high-stress start-up environment and create customer solutions with limited resources
  • Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
  • Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence (bonus)
  • Curiosity about how AI, machine learning, and autonomous agents can enhance darkweb analysis, intelligence analysis, and customer outcomes (bonus)

Benefits:

  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Eligibility for bonuses
  • Equity grants
  • Health insurance
  • 401k
  • Paid time off
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