[Hiring] Senior Specialist Guest Relations @Target

Role Description

This role is a seasonal home based position and requires residency and maintaining residency in Minnesota, CST, Wisconsin, CST, Texas, CST, South Dakota, CST or Arizona, MST if offered the role.

As a Home Based Seasonal Sr. Specialist Guest Relations, you’ll provide a Target-branded experience with every guest interaction by:

  • Listening, using critical thinking, and advocating for the guest to deepen the relationship and drive loyalty and sales.
  • Confidently supporting guests across multiple communication channels, including phone, email, and chat.
  • Handling phone contacts as a core responsibility of the role, delivering exceptional service while protecting guest privacy and building trust.
  • Finding creative solutions to make it right for the guest, quickly adapting to changing business needs.
  • Sharing business intelligence through accurate documentation and coding.
  • Interacting with teams across Target to effectively resolve guest issues in a timely manner.
  • Identifying, evaluating, and communicating guest trends to leadership promptly.
  • Responding to a variety of written correspondence and ensuring professionalism in all contacts.
  • Adapting quickly to changing business needs while displaying a positive attitude and professionalism.
  • Demonstrating critical thinking skills by identifying unique guest situations and making appropriate decisions.
  • Leveraging online resources and web-based applications to assist and resolve guest and team member issues.
  • Maintaining department performance standards and goals related to performance and quality service.
  • Working in a multi-media environment that’s challenging and fast-paced, requiring prioritization of work.

Job duties may change at any time due to business needs.

Qualifications

  • Reside within the states of Arizona, Minnesota, South Dakota, Texas, or Wisconsin.
  • High School Diploma or GED.
  • Ability to work a flexible schedule including nights, weekends, and holidays.
  • 1-2 years of previous guest experience or customer service experience.
  • Ability to interact with guests, team members, and internal business partners with a professional, friendly, empathetic style.
  • Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills.
  • Experience dealing with escalated guest complaints.
  • Strong technical skills and high proficiency with PC/Microsoft applications.
  • Access to a home workspace that is clear of noise distractions.
  • Hardwired internet in your home location with a minimum bandwidth requirement of 40mbps download/5mbps upload.
  • Ability to engage via a Target-issued web camera for required meetings, trainings, and/or interactions.
  • Ability to safely lift and carry up to 25 pounds of equipment.

Requirements

  • Complete an internet speed test and email a picture of your speed test result to your leader upon request.
  • Deactivate wireless capability when using Target equipment during work hours.
  • Save emergency and work telephone numbers in a conspicuous spot in your home workspace.
  • Follow specific Target processes for lengthy disruptions to power or internet service.
  • Log off or lock your Target-issued computer when away from your workspace.
  • Use Target-issued equipment only for Target business purposes.
  • Maintain Target’s dress code expectations while working from home.
  • Maintain only one designated work location.
  • Use the surge protector provided with your Target-issued equipment.
  • Return all Target-issued equipment as directed by your leader upon request or ending of your role.

Benefits

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