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[Hiring] Corporate Support Representative @Corporate Tools
Role Description
Are you the kind of person who loves helping others and secretly enjoys being the smartest one on the call? Maybe you're the go-to in the group who knows how to fix everyone's tech problems, explain taxes without crying, and still stays chill under pressure? As a Corporate Support Rep at Corporate Tools, you'll be the friendly guide behind the screen, helping small business owners navigate the grown-up stuff with ease and a little bit of style.
- Answer calls and emails (no scripts; just real talk).
- Solve problems like a business-savvy Sherlock Holmes.
- Keep things smooth, friendly, and way less stressful than your average customer service gig.
- Turn "Wait, what do I do?" into "Wow, that was easy".
- Make people feel supported, capable, and kind of like superheroes for handling business like pros.
- Make a real impact every day, turning chaos into clarity.
Work Schedule
- This role follows Pacific Standard Time business hours.
- If you're in a different time zone, you'll need to adjust accordingly.
Wage
Up to $18.50 / hour
Benefits
- 100% employer-paid medical, dental & vision full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option.
- Time off that grows with you: 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want.
- Parental leave & 401(k) match: Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one.
- Quarterly allowance: Spend it on whatever makes work better - a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever.
- No dumb perks (and a trail mix bar): We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.
Responsibilities
- Solve issues fully and guide clients with care and clarity via phone.
- Go above and beyond for our clients to help navigate the complexities of our industry.
- Take ownership in your role as an individual contributor and as a member of our team.
- Help support other customer service groups as needed.
- Show up consistently and stay fully engaged each day.
- Receive feedback openly and communicate proactively to improve and support team goals.
- Handle 40+ daily calls, reaching 3-4 calls/hour within 90 days.
- Maintain strong QA scores and positive customer feedback.
Requirements
- Treat others with respect.
- Collaborative and coachable.
- Self-motivated, independent learner and critical thinker.
- Strong customer service skills, clear and concise communicator.
- Type at least 45 words per minute.
- Have a distraction-free, professional home workspace.
- Strong computer skills, job duties are performed almost 100% online.
- Internet Requirements: 5 MB up and 15 MB down - satellite internet is not recommended.