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First Party Injury Adjuster
Job Description:
- Provide claims service via various channels to policyholders and third-party customers
- Investigate and resolve medical bills associated with first-party injuries
- Apply knowledge of Property & Casualty insurance products, policy contracts, coverages, and claims-handling procedures
- Apply General Motors Insurance claims-handling processes and procedures
- Partner with and/or direct vendors and internal business partners to facilitate claims resolution
- Support business objectives and deliver high-quality customer service
- Contribute to business goals and performance metrics
- Effectively use technology, claims management tools, and multiple communication channels
Requirements:
- Experience in an inbound phone-intensive, contact center environment using a headset
- Knowledge of building lasting relationships with internal and external customers and business partners
- Computer literacy in a Windows operating environment
- Strong written and verbal communication skills
- Ability to implement and adapt to rapid change
- Creative, innovative and forward-thinking mindset
- Ability to navigate and work in multiple systems simultaneously
- Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
- Skills in evaluating AI outputs for accuracy, compliance, and bias
- Experience integrating AI into workflows to improve efficiency or insights
- Familiarity with AI-assisted research, summarization, and content generation
- Understanding of responsible AI use, including ethics and data protection
- 2+ years of auto claims adjusting experience required
- High School Diploma or equivalent required
- Insurance Adjuster License required
- Current experience in TX, IL, GA, OH, AZ, IN, or CA strongly preferred
- 2+ years of customer service experience preferred
- Bachelor’s Degree in a related field preferred
- Candidates requiring visa sponsorship cannot be considered
Benefits:
- 401K matching
- Bonding leave for new parents (12 weeks, 100% paid)
- Tuition assistance
- Training
- GM employee auto discount
- Community service pay
- Nine company holidays
- Performance-based incentive plan / bonus eligibility
- Health benefits available on day one for full-time employees