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External Manufacturing Account Manager
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain EngineeringJob Sub Function:
Process EngineeringJob Category:
Scientific/TechnologyAll Job Posting Locations:
San Jose, California, United States of AmericaJob Description:
Johnson &Johnson MedTech is recruiting for an External Manufacturing Account Manager, located in San Jose, CA! Remote options maybe considered on a case by case basis for United States of America based applicants if approved by the company
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at
The External Manufacturing Account Manager is the end-to-end value stream owner of the Bronch Instruments and Accessories (I&A) Supply Chain and Manufacturing for the Monarch Bronchoscopy Robotic System. This role manages key accounts to support the manufacturing operations globally.
The External Manufacturing Account manager is the voice of Supply Chain and Manufacturing for their assigned subsystem(s) and partners with R&D, PMO, Quality, Sourcing and other stakeholders in prioritization and cross-functional tradeoff decisions. The role serves as the default point of alignment and escalation for I&A Supply Chain matters while enabling direct collaboration among the teams responsible for execution.
Key Responsibilities:
- Own key account management for our Costa Rica external manufacturing partnership.
- Own communication governance with multiple external manufacturers to enhance scale-up, line performance and product reliability.
- Drive change management daily with supplier change notification process utilizing direct report account lead to support changes with supplier quality partners.
- Be the first line of escalation for quality/cost/ business continuity issue resolution with key global accounts.
- Lead SCAPA/CAPA teams for investigations related to technical manufacturing defects using failure analysis tools and methodologies.
- Management of lifecycle management changes with key accounts using project management tools/software (Jira/Smartsheets/Microsoft Project/Gantt Charts etc).
- Support supplier negotiations using a data driven approach.
- Mentor/coach Account Leads and Sustaining Engineers in technical areas related to Catheter/Endoscope Manufacturing/Equipment process issue resolution.
- Line transfer lead from internal manufacturing to external manufacturing partner for future lifecycle iterations.
Qualifications
Education:
- Bachelor's degree or equivalent in Mechanical Engineering, Biomerics Engineering, Plastics Engineering, Industrial Engineering, Supply Chain, Operations, Manufacturing, Business, Science or a related field.
Experience and Skills:
Required:
- Minimum of 8 years’ experience in catheter manufacturing, extrusion manufacturing, equipment development, product management, program management, manufacturing, supply chain, engineering, or related functions supporting complex hardware products, preferably within the medical device industry.
- Demonstrated ability to develop and drive manufacturing, supply chain, product, and/or lifecycle strategies.
- Experience in supplier management and supplier negotiations.
- Experience leading cross-functional initiatives spanning product development, manufacturing, sourcing, quality, and commercial operations.
- Background in NPI product launch and supply chain readiness.
- Strong business acumen with the ability to balance short-term operational needs against long-term product and supply chain objectives.
- Experience making and influencing tradeoff decisions involving cost, quality, manufacturability, supply continuity, scalability, and product performance.
- Proven ability to influence senior leaders and drive alignment across organizations without direct authority.
- FPX certified, Project Management certified, or equivalent work experience
- Lean Six Sigma Green Belt Certified
- Experience managing remote employees
Preferred:
- Relevant advanced degree (MBA, MS, or equivalent).
- Experience in medical devices, robotics, endoscope manufacturing, or other highly regulated and complex manufacturing environments.
- Experience as a Product Manager, Value Stream Leader, Manufacturing Leader, Supply Chain Leader, Commodity Manager, NPI Leader, or similar role with end-to-end ownership responsibilities.
- Deep understanding of CFR.21, ISO 13485 and other applicable medical device regulatory and quality standards.
- Experience developing manufacturing network, sourcing, supplier, make-versus-buy, or capacity strategies for complex electromechanical systems.
- Expertise in design transfer, design controls, supplier change management, configuration management, and regulated product development processes.
- Experience with software development, validation and deployment processes.
- Demonstrated success leading cross-functional teams through significant product, supplier, manufacturing, or lifecycle transitions.
- Lean Six Sigma Black Belt Certified
- APICs certified in Supplier Management
Other:
- Proficiency in Spanish prefered not required.
- 33-50% travel domestic and international. Primary international travel located in Costa Rica and Mexico.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Agile Manufacturing, Developing Others, Good Manufacturing Practices (GMP), Inclusive Leadership, Leadership, Manufacturing Compliance, Manufacturing Safety, Motivating People, Organizational Project Management, Organizing, Plant Operations, Process Improvements, Resource Planning, Strategic Supply Chain Management, Supply Chain Processes, Tactical Planning, Team ManagementThe anticipated base pay range for this position is :
$118,000.00 - $203,550.00Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
The following link to general company benefits information MUST also be included in the posting: Please use the following language:
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