Get Hired Faster With COMPANY_NAME!

Don't you ever think you landed here by any accident, You are here because you are searching for something bigger. You know what?

A better Job
A better Future
A better Knowledge
A better Paycheck
A greater Path to walk on.

And COMPANY_NAME is here to give you exactly what you've been missing for so long. The reality is that most job seekers chase job postings, but successful job seekers attract job offers by chasing the accurate information. Therefore, that's the shift COMPANY_NAME is going to help you make. Here are the top 10 ideas to up-skill yourself, so lean in to begin:

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

COMPANY_NAME is a career-changing advantage that most seekers never get access to. Imagine...

Instead of applying for job after job and still not getting any callbacks, you suddenly bump into a tool that can do the heavy lifting for you.
Instead of wondering, "What do employers actually want?", you are getting insights straight from the employer's desk.
Instead of hoping your resume gets noticed, it’s kept on the table of decision-makers who are hiring right now.

That's the difference COMPANY_NAME makes. Our tools will let you reach employers directly, which automatically speeds up your hiring process.

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

How does COMPANY_NAME make this possible?

On COMPANY_NAME, you get notified for roles aligned with your profile right from the start. When an employer posts a role that matches your qualifications and skills, you’ll know first. When you apply early, your chances of getting noticed and shortlisted increase by 20%.

COMPANY_NAME also offers direct employer responses—no more waiting for weeks. Here you engage with hiring managers who are actively looking for candidates.

When all these features combine in one place, you move from your first match to your first interview within days. And ultimately, from application to offer—all within 15 to 30 days!

3: The Type of Resume You Need to Get Priority Placement

With COMPANY_NAME, you don’t just need a resume—you need a strategy. A system that pushes your name to the right tables. We’ll show you exactly how the most successful candidates take initiative and get noticed.

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

The job market isn’t one-size-fits-all—and your career shouldn’t be either. COMPANY_NAME gives you access to a wide range of opportunities including full-time, part-time, and freelancing roles all in one place.

5: COMPANY_NAME Helps You Grow Your Career

COMPANY_NAME provides insights, tools, and role-matching that help you find the right direction, the right skills, and the opportunities aligned with your ambition.

6: The Easiest Way To Find A Job

COMPANY_NAME cuts the noise, the endless scrolling, and the confusion. With accurate matches, direct employer connection, and real-time updates, you get a clear and simple path from application to interview.

7: Find Roles That Offer Growth, Culture & Benefits

COMPANY_NAME helps you find roles where you grow, feel supported, and thrive—not just survive. With us, you discover opportunities that elevate your professional life.

8: Get Support With Resume, Interviews & Career Planning

COMPANY_NAME provides expert guidance on resumes, interviews, and planning so employers instantly recognize your strengths and value.

9: Your Future Starts Today

COMPANY_NAME gives you everything you need—tools, guidance, and opportunities—to step forward confidently and begin a new chapter where your potential is seen and supported.

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

COMPANY_NAME follows a smart, strategic, and proven approach that gets your profile noticed faster and moves you toward interviews and offers within 15 to 30 days.

Director, Supportability and Self-Service (Remote Eligible)

Smarsheet is looking for an experienced leader to provide vision and direction to our product supportability and support self-service programs. As the Director of Supportability and Self-Service you will be chartered with ensuring release readiness and developing scalable solutions that reduce Smartsheet's overall cost to serve. You will have enormous potential to improve customer-facing experiences and product team roadmaps. Your team's output will equip customers and support specialists alike with resources that help them to both self-serve and feel well served.

In this role you have an opportunity to build—you'll start from a solid foundation of existing internal and customer-facing self-service channels and you'll be empowered to expand on them. You'll guide a small team of Program Managers tasked with promoting release readiness, supportability, and customer experience. As Smartsheet looks to grow its business internationally, you'll have the chance to extend the work of your team to ensure that it's suitable for use in other global markets. The best part: you'll have at your disposal an accomplished and motivated team ready to help you implement your vision. Main focus areas in this role include content and delivery channels that help with incident reduction through self-service (Help, eLearning, Community), chatbot, support portal development, and internal knowledge and content management.

This is a new position at Smartsheet and people at all levels will look to you to help provide a clear path forward for processes and solutions that create impactful change. Aligning with industry best practices that are grounded in known methodologies and data will be important, but there's also room for experimentation and innovation.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to our Vice President of Technical Support and Operations.

You Will:

Help create the vision and lead programs focusing on proactive and predictive solutions (auto-healing, deflection, self-service automation), and reactive measures (bug fixes)
Construct evidence-based business cases to influence required engineering changes
Ensure that the Support organization is ready to support Smartsheet customers at each release
Lead continuous improvement in our Customer Support self service experience (Community, Self service portal, Chat, Chatbot to name a few)
Lead your team in identifying opportunity gaps for supportability and self-service; then, work with your team and collaborate with partners to fill the gaps
Lead and grow a small team of high performing individuals to help reduce the cost of supporting Smartsheet customers (think "Tier 0")
Foster an environment of collaborative work and empower your team to achieve measurable results

You Have:

Minimum of 10 years experience that includes:
- 8+ years of experience as a people manager
- 7+ years technical support-related call center experience or equivalent
A strong understanding of key performance indicators (KPIs) for a Support organization and for self-service success
A working knowledge of technologies used for customer self-service and education (help centers, support portals, chatbot, Community, and eLearning/LMS)
Experience leading teams in the development of global solutions, and a working knowledge of localization tools and best practices
Foundational knowledge of content and knowledge management methodologies such as Knowledge Centered Service (KCS)
Direct, hands-on experience creating strategy and launching customer self service solutions like Customer Portal, Community, Chat, and Chatbot
Experience creating programs to identify and mitigate top support issues that inflate case volume and impact customer experience
Experience defining and running global support readiness programs aligned with product releases and GTM launch plans
Expertise using customer data to drive change (in products, processes, and services)

Perks & Benefits:

HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
Equity - Restricted Stock Units (RSUs) with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Incidental Sick Leave
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!

#BI-Remote

#LI-Remote

Back to blog