Director – Prime Brokerage Client Operations

Job Description:

  • Execute and oversee complex operational processes across the full trade lifecycle, from execution through settlement
  • Serve as a subject matter expert for Prime Brokerage Client Operations, supporting Equity and Fixed Income products
  • Investigate and resolve complex client and market breaks
  • Drive root cause analysis and sustainable process improvements
  • Identify operational risk in day-to-day activities and escalate issues with clear, data-driven recommendations
  • Partner with global stakeholders across Operations, Business Units, Technology, and Risk & Control
  • Contribute to and support global projects and change initiatives
  • Provide clear, timely reporting and insights to senior management and key stakeholders
  • Ensure operational procedures are accurate, current, and consistently followed
  • Manage client-facing operational activities, including trade amendments, client queries, and reporting within agreed service levels

Requirements:

  • Strong understanding of the end-to-end trade lifecycle, from execution through settlement
  • Proven experience within Client Operations, including break and fails management
  • Demonstrated ability to design, assess, and implement operational procedures and controls
  • Deep subject matter expertise balancing client requirements against firm risk and control standards
  • Ability to operate independently, set priorities, and resolve complex, non-standard issues with minimal supervision
  • Strong risk awareness and control mindset
  • Experience supporting or delivering operational projects and change initiatives
  • Strong communication skills and ability to partner effectively with global stakeholders
  • Proficiency in Microsoft Office applications
  • Typically, 2+ years of relevant experience required; materially more experience expected at Director level

Benefits:

  • Medical insurance
  • Prescription drug coverage
  • Dental insurance
  • Vision insurance
  • Health Savings Account
  • Dependent Day Care Savings Account
  • Life insurance
  • Disability and other insurance plans
  • Paid Time Off, including sick leave consistent with state and local law
  • Parental leave
  • 20 vacation days annually
  • 10 paid holidays
  • 401(k)
  • Short/Long Term Disability
  • Annual discretionary incentive compensation award may be available
  • Relevant business unit incentive compensation plan, which may include a discretionary bonus component
  • Other special perks reserved for employees
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