Director of Continuous Improvement

Job Description:

  • Lead development and deployment of Accredited Labs’ unified operating system across 32+ locations
  • Research, design, and deploy standardized, scalable operating standards while preserving local market autonomy
  • Analyze branch-network performance to identify key drivers and synthesize operational levers from lead to invoice
  • Design and refine daily, weekly, and monthly operating rhythms for branch managers
  • Partner with operations leaders to drive organizational change and cultural transformation
  • Define success metrics and establish monitoring frameworks for adoption, adherence, and impact
  • Create continuous-improvement training programs and coaching methodologies
  • Partner with the VP of Integration to onboard acquisitions into the Accredited Labs Operating System
  • Report to the Chief Operating Officer and collaborate with operational leadership and all Accredited Labs functions
  • Develop the operating playbook, management rhythms, KPIs, scorecards, training curriculum, and rollout across the network
  • Prove end-to-end transformation at three to five branches and demonstrate EBITDA or operational KPI lift

Requirements:

  • Minimum eight years of progressive operations, process improvement, or organizational systems experience
  • Experience designing and deploying standardized operating systems within multi-location, service-based businesses is ideally preferred
  • Demonstrated track record of quantifiable impact through organization-wide transformation initiatives
  • Strong analytical foundation; comfortable working in operational data, building hypotheses, and pressure-testing them in the field
  • Experience in calibration services, metrology, or distributed service operations is a significant plus
  • Consulting background (McKinsey, Bain, BCG, or equivalent) or demonstrated experience applying top-down prioritization and structured problem-solving
  • Willingness to travel regularly to branch locations
  • Experience solving problems in distributed, complex operating environments
  • Experience scaling operating systems across geographically dispersed teams
  • Experience balancing local autonomy and flexibility with enterprise operating standards
  • Highly analytical and data-driven approach to operational improvement
  • Pragmatism and ability to prioritize business opportunities
  • Experience working hand in hand with front-line leadership

Benefits:

  • Comprehensive medical coverage to support your well-being
  • Preventive and restorative dental care
  • Vision coverage for eye exams, glasses, and contacts
  • 401(k) retirement savings plan with generous employer match
  • Company-paid life insurance
  • Paid time off (PTO)
  • Paid company holidays
  • Company-provided equipment and technology
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