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Dental Scheduler - Remote
Unique has been rated as one of the top ten employers in Southern Indiana!
Serving dental practices across North America, Unique Dental Scheduling is a fast growing business in Southern Indiana providing phone-based appointment scheduling for dental patients.
For 25 years, Unique has helped our customers grow through constant dedication to excellence in service, quality and value. We have built our reputation on effective and flexible solutions, accuracy, innovation, creative use of technology, and the highest professional and ethical standards.
Our environment is team-oriented, family friendly and flexible. Unique helps our employees, including those in our REMOTE workforce, achieve a challenging and rewarding work experience. Unique’s steady growth creates regular opportunities for career advancement and professional development-for ALL of our employees
Introduction to Role:
Unique Dental Scheduling is predominantly an inbound call handling service for dental offices across the country. You'll be talking with a mixture of existing customers along with potential new patients for our practice customers. This is not a cold calling sales role!
As a work-from-home agent, the pace is dynamic throughout your shift as you answer questions and help schedule patients on dental practice schedules. We provide clear metrics for your success, such as average time spent on a call, how often you schedule a patient, and schedule adherence. Opportunities for pay increases are available at 60 days and then 6 months with performance. This is a fast-paced work environment that comes with excellent support from the team around you. We are a family-owned company with many long-tenured employees; we would love to have you join the family!
Those who are successful in this role have skills such as:
- Multitasking
- Computer savvy (including typing speed of 40wpm)
- Eagerness to assist
- Ability to learn and grow existing and new skills
- Excellent customer service
- Dependable
- Excellent use of the English language
- Fluency in Spanish highly preferred
- Ability to complete an introductory learning/development phase at satisfactory levels.
Essential Duties and Responsibilities:
- Answer calls within 3 seconds or less.
- Complete a standard call within 5 minutes.
- Provide excellent patient care/customer service at all times.
- Manage time efficiently while both on and off the phones.
- Prioritize tasks/calls in order of importance.
- Respond cooperatively to constructive criticism.
- MUST be able to ensure a distraction free work environment
Education/Experience Requirements:
- High school diploma or equivalent required
- 2 year post high school education preferred
- 1-2 years customer service experience required; phone-based highly preferred
Additional Requirements:
- Must have high-speed internet connection.
- Must pass a pre-employment background screen.
- Must successfully pass ALL pre-employment assessments.
- Must provide two work references with their current contact information at time of the interview.
Equipment and training will be provided. A strong internet connection is required.
Summary of Employment:
The ideal candidate will be conscientious, respectful, and efficient, have a positive attitude, and thrive in a fast-paced environment. Excellent attendance, the ability to apply feedback, and exceptional communication skills are necessary for success. Those who are goal-oriented, flexible, and have excellent patient care will have an advantage in this role. Specifically seeking effective time managers and critical thinkers.
Available schedules:
- Full-time: Mon-Fri, flexible schedules between 11:00am EST - 10:00pm EST.
- Part-time: Mon-Fri or Tues-Sat, flexible schedules between 10:00am EST - 8:00pm EST.
Benefits:
Unique offers a full suite of benefits including:
- Healthcare through Cigna
- Dental, Vision-premium paid
- Employee Assistance Program
- Paid vacation and sick leave
- Paid Holidays
- 401k; 4% company match
- Life insurance, premium paid
- Long-term disability, premium paid
- Short-term disability
- Professional development
- Bonuses
- Possible cost of living differential in base pay depending on location
- $1 additional per hour for bilingual fluency
Due to the large number of applications, please DO NOT call about the status of your application. We will follow up with you according to our application process.
Unique provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
