Data Incident and Problem Management Analyst

Job Description:

  • Coordinate incident response activities for data platform and application incidents
  • Lead root cause analysis for significant incidents and document findings, contributing factors, and corrective/preventive actions
  • Manage the problem management process, including recurring issues, known errors, and long-term remediation plans
  • Facilitate post-incident reviews and continuous operational improvement initiatives
  • Maintain incident and problem management documentation, logs, timelines, and resolution records
  • Develop and maintain incident response runbooks, escalation procedures, and stakeholder communication protocols
  • Track and report incident and problem management metrics such as MTTR, recurrence rates, and SLA compliance
  • Serve as Security & Compliance Engineer by implementing and monitoring security controls, configurations, and compliance requirements
  • Support security incident response, vulnerability remediation, and compliance audits
  • Partner with DevSecOps, data governance, and infrastructure teams
  • Conduct trend analysis on incidents and security events and recommend preventive measures
  • Support audits and regulatory reporting with incident, problem, and security compliance documentation
  • Facilitate communication and coordination across cross-functional teams during major incidents
  • Lead incident triage, escalation, communications, tracking, and resolution
  • Coordinate response across Data Engineering, Cloud, DBA, DevSecOps, Security, Application, and Governance teams
  • Ensure operational activities align with data security, privacy, access control, retention, and regulatory requirements
  • Develop incident and problem management dashboards, metrics, trends, and reports
  • Support disaster recovery, continuity, and major incident exercises

Requirements:

  • MA/MS degree with 5+ years of general experience in information systems and 5+ years of specialized experience, or BS/BA degree with 7+ years of general experience in information systems and 5+ years of specialized experience
  • Experience may be considered in lieu of degree
  • Experience assisting with testing, writing acceptance criteria, and confirming test case results
  • Experience producing relevant and current requirements, sizing user stories correctly, and removing roadblocks before sprint start
  • Proven experience as a Business Analyst on enterprise IT or data programs
  • Experience supporting cloud data platforms, analytics, or data initiatives
  • Strong skills in requirements management, data analysis, and documentation
  • Ability to work with technical and non-technical stakeholders
  • Experience in Agile/Scrum environments and using Jira/Confluence
  • Familiarity with data governance, metadata management, and data quality practices
  • Experience with SQL for data querying and validation
  • Proficiency with BI/reporting tools such as Power BI, Tableau, or QuickSight
  • Familiarity with statistical analysis tools/techniques such as Excel, R, or Python preferred
  • Experience with cloud data platforms such as Snowflake, Databricks, or AWS preferred
  • Understanding of data architecture concepts including data lake, lakehouse, and warehouse
  • Strong analytical, problem-solving, and statistical analysis skills with attention to detail and data accuracy
  • Ability to clearly communicate insights to varied business and technical audiences
  • Experience supporting compliance-driven or statutory reporting preferred
  • Familiarity with STTM/data mapping tools preferred
  • Experience mentoring or leading analytical work is a plus
  • Federal or regulated-environment experience is a plus
  • Experience with data governance and data quality programs preferred
  • Experience supporting AI/ML and advanced analytics initiatives preferred
  • Understanding of cloud infrastructure, data platforms, cybersecurity, and compliance
  • Experience with AWS/GovCloud, security operations, and Federal environments preferred
  • ITIL, Security+, AWS, or related certification preferred
  • Excellent presentation and communication skills, oral and written
  • Consultant mindset and ability to work with high-level customer stakeholders
  • Experience identifying and applying industry tools, solutions, methods, best practices, and emerging technologies
  • Ability to work effectively independently and as part of a team
  • Strong crisis management and communication skills
  • No security clearance required
  • US citizenship is not required

Benefits:

  • Medical plan options, some with Health Savings Accounts
  • Dental plan options
  • Vision plan
  • 401(k) plan with pre-tax and post-tax contributions and company match
  • Full flex work weeks where possible
  • Vacation, sick, and personal time
  • Paid holidays
  • Paid parental leave
  • Military leave
  • Bereavement leave
  • Jury duty leave
  • 15 days of paid leave per calendar year for new employees, prorated based on hire date
  • 10 paid holidays per year, prorated based on hire date
  • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
  • Short- and long-term disability benefits
  • Life insurance
  • Accidental death and dismemberment insurance
  • Personal accident insurance
  • Critical illness insurance
  • Business travel and accident insurance
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