Customer Support Executive | Work From Home | Flipkart CX Process |

Job Description:

Join Startek's Flipkart Customer Experience (CX) Team!

We are hiring Customer Support Executives who are passionate about delivering excellent customer service and resolving customer queries with empathy and professionalism. This is a Work From Home opportunity for both freshers and experienced candidates.

Key Responsibilities:

  • Handle customer queries and concerns through Calls, Chat, and Email.
  • Provide timely and effective resolutions to customer issues.
  • Demonstrate empathy, problem-solving, and customer-centric decision-making.
  • Manage complex and sensitive customer concerns professionally.
  • Ensure high levels of customer satisfaction and service quality.
  • Adhere to company policies, processes, and compliance requirements.
  • Complete mandatory training and certification successfully.
Eligibility Criteria
  • Graduate or Undergraduate candidates can apply.
  • Freshers with good communication skills are welcome.
  • Experienced candidates must have a minimum of 6 months of documented customer service experience.
  • Average communication skills in English (spoken and written).
  • Male and Female candidates are eligible.
Work Schedule
  • 6 Days Working with 1 Rotational Weekly Off.
  • 24x7 Rotational Shifts.
  • Immediate Joiners Preferred.
  • Complete Work From Home.
Salary & Benefits
  • Salary: 14,500 18,500 CTC per month.
  • Paid Training Program.
  • Work From Home Opportunity.
  • Career growth and development opportunities.
  • Opportunity to work with one of India's leading e-commerce customer support teams.
Work From Home Requirements

Candidates should have:

  • Laptop with Intel i5 Processor
  • Minimum 8 GB RAM
  • Broadband Internet Connection (50 Mbps or above)
  • USB Headset
  • Power Backup Facility
Regards,

Ruchita Kanani

HR Team

+91 8928672427
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