Customer Solutions and Logistics Coordinator - East Coast & Mid West Remote

This role is fully remote based in the East Coast & Mid West regions.

Customer Solutions and Logistics Coordinators serve a vital function in our Operations team, ensuring that our customers’ needs are met in an effective and efficient manner. Customer solutions and Logistics Coordinators interact with many groups within and outside of Silver Fern, while addressing critical customer requests.

Responsibilities:

• Receive incoming purchase orders and customer requests for effective action item delegation and team workload management.
• Places and processes customer product orders into Datacor Chempax ERP system.
• Organizes and co-ordinates optimal 3rd party logistics solution for each order. Works closely with 3rd party logistics providers to effectively manage outbound orders.
• Follows and/or implement special instructions for various accounts and maintains accurate and up-to-date notation on all service incidents.
• Provide current ETA updates to Customers.
• Maintains exceptional customer service levels.
• Obtain competitive freight rates and schedule Deliveries. Process inbound notification with warehouse or set up delivery plan with customer.
• Upon warehouse receipt, receive material in Datacor Chempax ERP, or invoice customers accordingly.
• Generate SFC COA’s as needed.
• Takes incoming phone calls to respond to customer inquiries; executes on Silver Fern's communication principles to build customer confidence, set appropriate expectations, and offer solutions.
• Collaborates with Sales and Accounting team to address customer concerns and set proper expectations.
• Work closely with Purchasing and Sales team to effectively manage customer orders.
• Participates in training and constructively provides feedback.
• Focuses on meeting all individual and team objectives, deadlines and responsibilities while actively promoting a team atmosphere.
• Work days and hours – Monday-Friday 7:30am-4:30pm EST
• All other duties as required.

Potential for growth:

As you become an expert in your role, you will have the ability to:

• Gain valuable skills in inventory/order management, global logistics, customer relations, and accounting.
• Assist the team with workload management and work closely with leadership to meet Company growth objectives.
• Take on additional responsibilities to become a subject matter expert for training and peer mentoring.
• Work directly with the sales and accounting teams on special projects.

This role provides potential to grow a career in various teams at Silver Fern including but not limited to logistics and supply chain management and sales positions.

Desired background & skills:

• Bachelor’s degree from a fully accredited four-year institution or equivalent work experience
• Experience in Business-to-Business (B2B) service organization or 1 year of experience in equivalent job(s) preferred
• Knowledge and experience working with MS Office Suite
• Demonstrates sound judgment and creative problem solving
• Demonstrates a commitment to accuracy and accountability for job performance
• Receptive to constructive feedback from peers and mentors
• Strong work ethic and team-oriented mind set
• Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication
• Ability to work independently and in teams of various sizes to complete a tactical work load.
• Exhibits versatility and adaptability while interacting with customers, suppliers and outsourced relationships
• Datacor Chempax ERP experience

About Silver Fern Chemical:

Silver Fern Chemical ( is a family owned, growing USA Sales, Marketing and Chemical Distribution company that specializes in providing bulk specialty and commodity industrial chemicals to various industries (B2B). Products are supplied from both overseas and domestic sources. We ship products in multiple conveyances (ocean import/export, rail cars, isotanks tank trucks, air shipments etc.).

Silver Fern Chemical is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• How many years logistics experience do you hold in a professional role?
• How many years chemical industry experience do you hold?
• Where do you reside and work from?

Work Location: Remote