Customer Service Representative (Remote - Must reside in Hawaii)

Customer Service Representative (Remote – Must reside in Hawaii)
Summary:
Customer Service Representative services as the first point of contact for the Resource Helpline, providing support, guidance, and hope to individuals and families across Hawai‘i. This is a fully remote position, equipment provided. Must be available to work flexible schedule.
Key Responsibilities
  • Respond to an average of 50 calls, texts, chats, or emails per shift, offering health and human service referrals to community members.
  • Deliver compassionate, trauma-informed, and culturally sensitive care during every interaction.
  • Accurately complete data entry, call logs, and follow-up documentation in a timely manner.
  • Conduct quality assurance follow-ups to ensure clients receive appropriate and effective services.
  • Perform pre-screenings and intake support as required by specific service contracts.
  • Maintain strict confidentiality and professionalism at all times.
  • Participate in ongoing training in human services, customer care, and technology systems.
  • Share feedback with the manager regarding community needs or resource gaps.
  • Contribute to a positive and collaborative team environment.
  • Be available to assist during emergency activations (e.g., natural disasters or crisis response).
  • Perform additional duties as assigned.
Preferred Skills & Experience
  • Friendly, empathetic, and professional communication style.
  • Experience handling calls from individuals in crisis or high-stress situations.
  • Background in customer service, social services, healthcare, or nonprofit work preferred.
  • Comfortable using CRM databases, Microsoft Office Suite (including Teams), and internet-based phone systems.
  • Strong organizational and interpersonal skills, with the ability to multitask effectively.
Education & Experience
  • High school diploma or GED required.
  • Prior call center or customer service experience preferred.
  • Experience in nonprofit or human services settings is a plus.
Additional Information:
  • Job Type: Temporary Opportunity 1-3 months with possible extension
  • Pay: $17.38/hr
  • Shifts are: 7:00 a.m.–4:00 p.m. or 1:00 p.m.–10:00 p.m., 40 hours per week. The call center operates 7 days a week, and shift assignments rotate every 2 weeks.
  • Location: fully remote, Must reside in Hawai‘i
  • Employment is contingent upon the successful completion of a background check and drug screening.
  • Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Website:

Location: Honolulu, HI

***No relocation, In-state applicants only. Must be available to interview immediately.***
Back to blog

Other Jobs To Apply

Housekeeping Clerk - Full Time (The LINQ LV)

Remote Insurance Verification Specialist (Arizona)

Recovery Clerk - Part Time - Evenings & Weekends

Amazon CDL-A Regional Truck Driver

QA Game Tester (Flight Sim Specialization)

Amazon Package Delivery Driver - Earn $17.00 - $25.00/hr - No Experience Required

Telehealth Nurse/NP

Remote Technical Support Specialist

Cabin Attendant - Gulfstream G650/G700 | KVNY & KISP

Now Hiring: School Cafeteria Workers - Arlington, TX

Warehouse Picker Packer - Now Hiring

Recurring Production Support Content at Walt Disney Company: 100% Remote (US)

Amazon Warehouse - Shopper / Order Fulfillment Associate $17-$23/hr

Remote LTC Pharmacy Data Entry Technician

Warehouse Associate - Nights - $28/hr +

Remote Entry-Level Customer Support – No Experience Required

Flight Attendant

(Part Time) Data Entry - Remote Jobs

Package Handler - Warehouse Worker Job at Amazon in Indianapolis

Delta Airlines Remote Customer Support - Work From Your Own Home

Apple Support Specialist

PART TIME Web Content Editor

Remote Data Entry

Social Media Coordinator (Vertical Dramas)

Walmart Customer Service Representative (Remote)

Full Remote Associate Role - Entry Level | Immediate Hiring | Part-time/Full-time

Part-Time Paid Research Panelist - Remote (Work From Home)

Interior Designer | Design Development

Remote 3rd Shift HR Support Specialist

Baggage, Ramp, and Deicing Agents - JFK Airport

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Agency Sourcer

Sr. Operations Manager

Material Handler

Airport Warehouse Associate

Sr. Operations Manager

Warehouse Loader Unloader - Now Hiring

Amazon Warehouse Associate

Interim Process Assistant

HR Business Partner, NACF

Data Entry / Medical Billing Work at Jobs

Data Analyst - Remote

Team Member

Stay-at-Home Moms 21–39: Help bless a family - Prior Birth Required Paid $50K-$85K - Now Hiring

Delivery Package Driver-Amazon DSP Distant Winds Logistics

Stay-at-Home Moms 21–39: Become a Paid Surrogate (Prior Birth Required Paid $50K-$85K)

Remote Customer Service Rep - Starts at 19 per Hour - Full-time / Part-time

Data Entry Assistant (Remote)

Technical Writer - Remote