Customer Service Representative - Remote

Pay rate: $16/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?

  • Are you driven to deliver effective results while providing excellent customer service?

  • Do you have extraordinary communication skills?

What’s in it for YOU?

  • Paid Training

  • Medical, Dental, and Vision Insurance

  • Paid Time Off

  • Employee Discounts

  • Full-time, non-seasonal

  • Career Advancement

Responsibilities:

  • Respond to incoming customer calls regarding their electric and gas services

  • Educate customers on billing details including explaining charges, payment options, and available assistance programs

  • Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.

  • Focus on first call resolution with each customer.

  • Identify opportunities to add additional services or upgrades that align with customer needs.

  • Assist customers with account management, including updates to personal information and services.

  • Document customer interactions in the call tracking system.

  • Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion

  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

  • Perform additional duties as required by management

Qualifications:

  • High School Diploma or GED is required

  • 1 year of customer service experience is required

  • 1 year of call center experience is preferred

  • Excellent customer service experience

  • Strong written and verbal communication skills

  • Natural ability to empathize with customers

  • Ability to project and convey a positive, concerned, and professional image to customers

  • Ability to be adaptable and quickly adjust to change

  • Must be able to conduct research efficiently and effectively while working within specific time constraints

  • Adhere to policies and procedures

  • Adhere to work schedule and punctuality requirements

  • Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems

  • Must be able to maintain a high level of confidentiality in dealing with customer information

  • Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism

Work at home requirements:

  • Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).

  • Download speed must be 10 Mbps or higher.

  • Upload speed must be 5 Mbps or higher.

  • Dedicated workspace that is in a quiet and distraction free environment.

  • InteLogix will provide a computer to use for the duration of the position.

  • Must have personal device for 2 factor authentication

All job offers are contingent upon completion of drug and background checks.

InteLogix is an equal opportunity employer: M/F/Disabled/Vet

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