Customer Service Advisor - Phenom - Work Anywhere 2023

Job Title:

Customer Service Advisor - Phenom - Work Anywhere 2023

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Work-at-Home

Language Requirements:

Time Type:

Full time2023-11-30

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Back to blog

Other Jobs To Apply

Part Time Cashier

Senior Pharmacy PBM Account Executive | Remote

Leadership Development Consultant – Remote

Line Cook - Now Hiring

Online Chat Representative at Lifewood Data Technologies Remote

**Experienced Remote Chat Support Agent – High Pay $25–$35/hr, No Experience Needed, Flexible Home‑Based Role**

Remote Publishing Project Assistant – Beginner-Level Role |No Degree or Experience Needed

Copy Of Remote Pediatric Phone Triage RN PRN

Weekend Room Attendant

Professional Data Entry Keyer – Precise Excel Data Input Specialist for Construction & Development Operations at arenaflex

Remote Data Entry Clerk / Specialist – Flexible Part‑Time & reputed company Roles with Day & Night Shift Options, Accurate Data Management & Virtual Administrative Support

Experienced Customer Service Professional – Live Chat Agent for Dynamic Online Support Team

Outside Sales Representative – Remote Insurance

Outside Sales Representative – Remote Insurance

Behavior Technician (ABA Therapy) - Paid Training + Part Time + Bonus

Application Support Specialist - Weekend Days

Remote Customer Support Associate

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists - Now Hiring

Immediate Openings - Remote Customer Service Representative - 19 plus Hourly - Full-time

Remote Out of Office Position / Data Entry (Hiring Immediately)

Director, Franchise Operations - South Region (Remote)

WORK FROM HOME/ONLINE ESL TEACHER/PART-TIME

**Experienced Online Chat Representative – Global Remote, No Degree Required, Weekly Pay | $25–$35/hr**

Work from Home Scheduling Coordinator

**Experienced Pharmacy Technician – Data Entry Specialist for arenaflex Pharmacy Services**

Paid Ads Designer at IMPACT Branding & Design: 100% Remote (US)

Part Time Customer Service Representative/Call Center Rep (Remote)

Remote Typing For Teens: Flexible Opportunities At reputed company

Weekend Remote Chat Support Specialist – 100% Remote, Saturdays & reputed company Only, $25–$35/hr, No Experience Required

Remote Litigation Legal Assistant- 3631986

Wellness Nurse RN

Remote Chat & Email Support Agent — Flexible, Entry Level

[Remote Part-time jobs] Walmart Data Entry Jobs – Hiring Now Job ID- 1337 Job ID- 3610

Pricing Specialist - RDC

Entry Level Remote Part Time Focus Group Participant - $300-$750 (multi-session studies)

Intelligence Analyst at Control Risks Group Holdings: 100% Remote (Mountain View, CA)

Remote Night Shift RN: Virtual Critical Care

Data Entry Operator Work from Home

Remote Field Reimbursement Manager — Travel 80%

Remote Appointment Setter | Commission-Based - New Suffolk

Senior Seller Experience Systems Lead

Associate Manager, Technical Programs, NPI

Senior Scientist - Biomarker Development at Kelly: 100% Remote (CA)

Remote Live Chat Support Specialist – Flexible Part‑Time Home‑Based Role with $25‑$35/hr Earnings

Remote Video Editor (Flexible Schedule | Short + Long-Form Content)

Product Owner, IT Operations - Remote (Near FedEx Hub)

Member Services Agent — Evenings & Weekend Shifts

First Gen: Perfect Store Intern

Data Entry Operators (Evening Shift) , Colombo 02

Customer Success for Digital Nomad Community (Fully Remote)