Customer & Salesforce Training Specialist

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Inclusion, and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.


The Customer & Salesforce Training Specialist is responsible for designing, developing, and delivering training programs that drive customer success, product adoption, and effective use of Salesforce across the organization. This role serves as the primary resource for customer education and Salesforce training, partnering with Sales, Customer Success, Marketing, Operations, and Technology teams to create engaging learning experiences for both external customers and internal sales teams.

The ideal candidate combines strong facilitation skills, Salesforce expertise, and a passion for helping others learn. They will develop scalable training programs, create supporting documentation, and serve as a trusted advisor to customers and employees seeking to maximize the value of Salesforce-enabled processes and solutions.

**This position is not available to residents of California**.


Customer Education

  • Design, develop, and deliver customer-facing education programs, webinars, workshops, and virtual learning experiences.
  • Create engaging training materials, user guides, knowledge articles, instructional videos, and job aids.
  • Partner with Customer Success and Sales teams to identify customer learning needs and adoption opportunities.
  • Conduct onboarding and ongoing education sessions that support successful customer engagement and utilization.
  • Gather customer feedback and continuously improve training content and delivery methods.

Salesforce Training

  • Serve as the subject matter expert for Salesforce training initiatives.
  • Deliver Salesforce training programs for internal employees and external users.
  • Develop learning materials focused on system navigation, business processes, reporting, dashboards, and best practices.
  • Develop learning materials focused on system navigation, business processes, reporting, dashboards, and best practices.
  • Support user adoption of new Salesforce features, enhancements, and process changes.
  • Maintain a library of Salesforce training resources and documentation.

Sales Enablement

  • Support onboarding and development of sales team members through structured learning programs.
  • Deliver training on sales processes, lead management, opportunity management, pipeline hygiene, and Salesforce best practices.
  • Collaborate with Sales Leadership to identify skill gaps and training opportunities.
  • Create sales playbooks, job aids, quick-reference guides, and enablement resources.
  • Reinforce consistent sales methodologies and process adherence across the organization.

Content Development & Knowledge Management

  • Develop and maintain learning curricula, certification pathways, training schedules, and educational content.
  • Ensure training materials remain accurate and aligned with current business processes and system functionality.
  • Collaborate with subject matter experts to create specialized training content.
  • Maintain centralized repositories for learning materials and documentation.

Measurement & Continuous Improvement

  • Track training participation, engagement, and effectiveness metrics.
  • Analyze learner feedback and adoption data to identify improvement opportunities.
  • Recommend enhancements to training delivery, content, and learning strategies.
  • Prepare reports and insights for stakeholders regarding program performance and utilization.

Miscellaneous

  • Perform miscellaneous duties, as assigned.



  • Strong Salesforce knowledge and user proficiency.
  • Exceptional presentation, facilitation, and public speaking skills.
  • Excellent written communication and content development abilities.
  • Knowledge of adult learning principles and instructional design methodologies.
  • Ability to simplify complex concepts for diverse audiences.
  • Strong organizational and project management skills.
  • Ability to manage multiple priorities and stakeholders effectively.
  • Proficiency with Microsoft Office, Salesforce, learning management systems, and virtual training platforms.

  • Bachelor's degree in Education, Training, Communications, Business Administration, Organizational Development, or a related field.
  • Minimum of 3-5 years of experience in training, learning and development, customer education, sales enablement, or a related role.
  • Experience working with Salesforce CRM required.
  • Experience delivering training to both internal and external audiences preferred.
  • Experience creating learning content in multiple formats, including instructor-led, virtual, and self-paced learning.
  • Experience working with AI tools or a demonstrated willingness to learn.

  • Up to 10% travel required both domestically and internationally.
  • Work normal business hours and extended hours when necessary.
  • Remain in a stationary position, often standing or sitting, for prolonged periods.
  • Regular use of office equipment such as a computer/laptop and monitor computer screens.

The pay range for this position is $85,478 - $100,071 /Yr.

Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

Information regarding our comprehensive benefits package is available here.

This position will be posted for a minimum of 5 calendar days. This is a current vacancy, and the employer intends to fill this position within approximately 30 days.


All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Back to blog

Other Jobs To Apply

Amazon Delivery Driver

REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

Delta Airlines (Data Entry) Work From Home Position Jobs - Apply Now

Film & TV Development & Production Internships: LA - Summer 2026

`Remote Entry-Level Role | Beginner Friendly | Full/Part-Time | Start ASAP

Work From Home Remote Entry Level -Focus Group Position

Fulfillment Center Warehouse Associate

Robotics Warehouse Associate

amazon warehouse associate $15+/ Hour (Sign on Bonus)!

Amazon Warehouse

Sr. Operations Manager

Delivery Driver(06993) - 2753 W Washington

"Fully Remote Benefits Representative | Flexible Schedule | Hiring Immediately

Fulfillment Workplace Health and Safety Specialist Intern 2026 - AZ, CA, CO, NM, NV, OH, OK, TX, UT, WA - Now Hiring

Software Development Engineer III (ADBL189)

Want to Work From Home? Provide Customer Service Support for Leading Cruise Lines - Flexible Hours

DJZ5 - $23.75hr - New Jersey - Amazon DSP Delivery Driver

EHS Specialist

Sales Associate- Redding

Team Member

Remote Travel Specialist (part time)

Remote Data Entry -Time Focus Group Participants (Up To $750/Week)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote Healthcare Customer Service Representative

-Urgent Hiring | Entry-Level Remote Role | Flexible Schedule | Apply Today

REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

Easy Remote Academic Transcription Jobs No Experience

Immediate Hiring: Virtual Scheduling Assistant-Entry Level

Remote Live Chat Assistant – Entry-Level Customer Support Specialist (No Experience Required | $35/Hour)

Flight Monitor, Amazon - Prime Air

Amazon Prime Delivery Driver $18-$26/hr

Sr. Operations Manager

EHS Specialist

Warehouse Team Member

Warehouse Associate - $18.00/hour

Work From Home - Up to $750/ week

(Part Time) Data Entry - Remote Jobs

Part-Time Doorstep Trash Collection Specialist - Weekends

Front Desk Concierge (Part-Time / Weekend)

EHS Specialist

Area Manager, Early Career (2027) - AR, MS, OK, LA

Warehouse Worker - Central NJ-OCS (collapsed into 763300000)

Amazon Customer Service Representative (Remote)

Remote Customer Service Specialist

Heavy Equipment Operator

Certified Nursing Assistant (CNA) Jobs in Tucson, AZ — $19–$21/hr, Flexible Shifts

Remote Travel Booking Agent (Flexible Schedule)

Pathways Operations Manager Intern - Summer 2027 - Now Hiring

Supervisory Transportation Security Officer

Paid Panel Immediate Start - Remote Part-Time - Customer Service Representative Welcome