Concentrix Remote Associate, Time Management

Concentrix Remote Associate, Real Time Management October 26, 2024 Job Title Associate, Real Time Management Job Description The Associate, Real Time Management - Monitor's call metrics, queues, and attendance. Manage real-time adjustments needed to ensure business needs are met. • Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc. • Work closely with the client to address schedule changes/concern • Monitor Realtime adherence using tools available, IEX, CMS, WFM etc. • Update schedules as needed, Adjust Breaks/Lunches for better performance • Participate in relevant meetings • Provide input to stakeholders and drive labor management • Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams. • Handle CNX Internal Customers. Candidate Profile • Contact center experience along with proficiency in intermediate MS Excel a requirement for the role. • Good analytical, numerical and problem solving skills. WFM-RTA experience, and proficiency in IEX (WFM tool) preferred. • Must possess effective organizational and time management skills with the ability to multi task proficiently. • Must be able to respond quickly and logically in a fast paced environment, making accurate decisions under pressure. • Strong team building and leadership skills, including strong logical thought processes. • Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives. • Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment. • Candidates must be willing and able to work in a flexible shift pattern, including nights, weekends, and holidays, as this position supports a 24/7 operational environment. Job Duties outlined above are a generalized summary and not solely limited to the tasks listed. The on-target earnings range is $16- $22 hourly, which includes a base pay and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. #J-18808-Ljbffr Apply to this Apply Job! Apply To this Job Company : hirevista Salary : Work from home  

Back to blog

Other Jobs To Apply

Immediate Hiring: Online typing jobs - work from home without

Remote Tech Support Representative Entry Level Text Based Only No Degree Required

Remote Tech Support Representative Entry Level Text Based Only No Degree Required

Remote Customer Service - Starts at 19/hour (No Degree Needed)

Remote Customer Service Specialist

Get Paid to Review Amazon Products - Work from Anywhere

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Part-Time Weekend Remote Customer Service Representative

Remote Customer Service - Starts at 19/hour (No Degree Needed)

Remote Customer Service - Starts at 19/hour (No Degree Needed)

Data Entry Clerk

Data Entry Specialist - Night Shift

Consultant/ Specialist Neurosurgeon- Dubai / American Board / FRCS Accepted

Junior Data Entry Clerk / Part Time - Remote

Remote Customer Service - Starts at 19/hour (No Degree Needed)

Remote Customer Service - Starts at 19/hour (No Degree Needed)

Watch Netflix (Tagger): $12-$46

Disney Careers Remote – $20-25 An Hour (Apply Now) – Hire Me Remotely

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Remote Customer Service - Starts at 19/hour (No Degree Needed)

Immediate Hiring: Online typing jobs - work from home without

Remote Customer Service - Starts at 19/hour (No Degree Needed)

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Easy Work from Home Data Entry Jobs for Teens

Remote Proofreading Jobs

REMOTE Typist Clerk & Admin Assistant ( Day or Night Shift)

MovieWeb Movie List Writer

Remote Jobs No Degree | Customer Care Specialist | $25-$35/hr

Chat Customer Service Jobs from Home – No Degree, No Experience, Weekly Pay | $25–$35/hr

Join Today: Remote Virtual Assistant - Evening Hours (Part-Time)

Flexible Weekend Remote Jobs | $25-$35 Per Hour

Remote Third Shift Jobs | Overnight Customer Service Representative

Data Entry Specialist - Night Shift

Online Transcription Jobs for Women Freshers - No Experience Needed (Remote)

**Part-Time Evening Data Entry Specialist – Flexible Remote Opportunity with blithequark**

Watch Netflix (Tagger): $12-$46

Part Time Evening Remote Data Entry Jobs

Flexionis Night Shift Jobs (Remote, Entry Level)

Part Time Evening Data Entry Jobs Near Me

Remote Customer Service Representative (Email & Chat Support) – 2nd & 3rd Shift

Flexible Weekend Remote Jobs | $25-$35 Per Hour

Online Transcription Jobs: Work from Home – Apply Today

Part-Time Evening Dispatcher (Remote)

No Phone Customer Service (Remote / No Experience / Part Time)

Experienced Amazon Virtual Assistant & Data Entry Specialist - Part-Time Remote Opportunity

Chat Customer Service Jobs from Home – No Degree, No Experience, Weekly Pay | $25–$35/hr

Remote Jobs No Degree | Customer Care Specialist | $25-$35/hr

Part-Time Evening Dispatcher (Remote)

No Phone Customer Service (Remote / No Experience / Part Time)

Part Time Evening Data Entry Jobs Near Me