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Client Success Specialist / Virtual Assistant Remote | W-2 Position | 20 Hours/Week

Here at myVA Rocks, we believe exceptional client experiences begin with exceptional relationships.

We're looking for an organized, proactive, and relationship-driven professional to join our Client Success Team as a Client Success Specialist while also supporting clients as a Virtual Assistant. This role is ideal for someone who enjoys building strong partnerships, solving problems, and creating a seamless experience for our clients.

As a Client Success Specialist, you'll guide new client engagements from onboarding through ongoing success, serving as their primary point of contact. Like all Virtual Assistants at myVA Rocks, hours are built over time as new client engagements are added. Client Success Specialists work toward a schedule of 20 hours per week while balancing both client and leadership responsibilities.

This is a part-time W-2 position with opportunities for continued growth as our company expands.

What You'll Do:

Client Success & Relationship Management
Guide clients through the onboarding process and ensure a smooth launch with their assigned Virtual Assistant
Facilitate kickoff meetings between clients and Virtual Assistants
Build trusted relationships by serving as the primary point of contact throughout the engagement
Conduct regular client check-ins to gather feedback, measure satisfaction, and identify opportunities for growth
Proactively identify potential concerns and work collaboratively to resolve them before they become larger issues
Maintain accurate documentation within Monday.com and internal systems
Coordinate onboarding timelines and ensure all milestones are completed
Track client feedback, action items, and follow-up tasks
Collaborate with internal teams to improve processes and client experiences
Identify opportunities for account growth and additional support needs

What We're Looking For:

We're looking for someone who naturally takes ownership and enjoys helping others succeed.
The ideal candidate is:
An experienced Executive or Administrative Assistant with exceptional organizational skills
Passionate about delivering outstanding client experiences
Comfortable leading meetings and facilitating conversations
Highly organized, detail-oriented, and proactive
Able to manage multiple clients and priorities simultaneously
A strong problem solver who takes initiative rather than waiting for direction
Comfortable navigating difficult conversations with professionalism and confidence
An excellent written and verbal communicator
Comfortable spending 2–3 hours per day in virtual meetings
Comfortable being on camera and having meetings recorded through Fathom

Available during our primary collaboration hours: 8:00 am - 11:00 am PST

10:00 am - 1:00 pm CST

11:00 am - 2:00pm EST

Preferred Qualifications:

4+ years of Executive Assistant, Administrative Assistant, Operations, or Client Success experience
Experience managing client relationships or account management
Previous leadership, project management, or team coordination experience
Experience working remotely in a fast-paced environment
Experience with Google Workspace, Slack, Monday.com, Zoom, and project management tools
What Success Looks Like
Successful Client Success Specialists at myVA Rocks:
Build trusted relationships with both clients and Virtual Assistants
Anticipate needs and risk in a client/VA relationship before they become problems
Communicate proactively and consistently
Create smooth onboarding experiences
Maintain organized documentation and follow-through
Keep client engagements moving forward with confidence and professionalism
Identify opportunities for growth while maintaining exceptional service

What We Offer:

W-2 employment
Flexible remote work
Paid Time Off (PTO) and paid sick leave
Ongoing leadership development, training, and mentorship
Opportunities for internal growth and career advancement
A collaborative, people-first culture focused on helping both our clients and our team thrive

Our VAs come from everywhere and are going places. If you have a great attitude, great attention to detail, love hyper-flexibility, and believe it's important to lift as you rise, we'd love to talk to you. This role is available to candidates working and residing in AL, AZ, AR, CO, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, WV, WY.

myVA Rocks, LLC may request consumer reports, as defined by the federal Fair Credit Reporting Act, on you from a consumer reporting agency in connection with your employment application and for employment purposes. A consumer report is a compilation of information that might affect your employability. These reports may contain information about your character, general reputation, personal characteristics, and mode of living.

The reports may also contain information about you relating to your criminal history, credit history, driving and/or motor vehicle records, education or employment history, or other background checks.

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