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Chat & Text Therapist

Job Description:

Support callers to the LGBTQIA Call Center who call the suicide hotline
Provide crisis phone interventions
Recommend appropriate referrals for available services
Answer all phone lines in a timely and professional manner
Assess clinical situations and needs of callers
Provide safe and effective clinical interventions
Complete thorough, clear, and accurate clinical documentation for data collection and funder reporting
Forward internal referrals to appropriate programs with required information
Collaborate with internal and external clients and customers
Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
Work beyond the scheduled shift when crisis situations warrant or paperwork is incomplete
Attend required meetings and training, including outside regular shift hours
Work evening and night hours as required
Assist the hotline clinical coordinator in training new staff
Maintain stocked program forms and a clean, organized hotline area
Complete required reading and projects benefiting Crisis or other departments
Attend in-person meetings, training, agency activities, and events outside scheduled hours upon request

Requirements:

Must be an Arizona resident
Bachelor's Degree in Counseling, Social Work, or related field required
Minimum of 3 years of experience in the behavioral health field
Crisis Experience preferred
Supervisory experience preferred
Program Development preferred
Excellent oral and written communication skills
Clear and effective communication
Strong customer service
Strong problem-solving and analytical skills
Ability to document detailed information
Ability to multitask
Ability to remain calm in crises
Ability to work independently and cooperatively
Ability to recognize personal limitations
Ability to relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
Maintain professional conduct consistent with ethical professional practice and agency policies and procedures
Maintain a professional demeanor while working remotely from home
Employees must be able to lift up to 25 pounds at times