Chat Support Specialist

Responsibilities Manage online chat and responsible for real time assistance ranging from potential sales opportunities customer requests and solving customer concerns and issues. Assist in lead generation by proactively reaching out to website visitors while acting as a bridge to Advisor sales conversions. Utilize customer service skills to solve real time issues while maintaining high level knowledge on Academy products and personal to transfer if needed. Partners with Management on customer and product issues to identify trends that may affect customer satisfaction levels while tracking chat KPI’s to provide a better overall customer experience. Demonstrate technical selling skills and product knowledge in all areas of IMG Academy.Key Skills Communication Skills. Multitasking Skills. Empathy. Typing and Data Entry. Resourcefulness. Industry Expertise. Positive Attitude.

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