Call Center Support Team Member

Overview:

The Six Flags Entertainment Corporation National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country!

 

Availability:

  • 8 am to 5pm and 11am-8pm shifts.
  • Full week schedule available, weekends required.
  • Tuesdays & Wednesdays off or Wednesdays & Thursdays off.

 

Position Type: Seasonal

Hourly Rate: $15/hour


Responsibilities:

You'll contribute to our mission by:

  • Communicating with guest via phone, chat, and email to answer questions regarding park policies and procedures.
  • Resolving guest complaints and concerns in a friendly and professional manner
  • Ensuring a safe, and professional work environment is consistently maintained
  • Keeping Support Center facilities clean and in working order, including restrooms

Qualifications:
  • Proficiency in computer skills in Microsoft Office and Windows OS are required
  • Basic to intermediate Salesforce's experience
  • Ability to communication via phone, chat and email to resolve concerns
  • Strong work ethic, attention to detail, and a commitment to safety
  • Ability to interact in a professional and positive manner
  • Problem-solving skills
  • Excellent written and verbal communication skills
  • Sense of urgency and fun
  • Friendly, outgoing personality, and ability to address guest concerns with empathy
  • Ability to read, speak, write, and understand the English language
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